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Customer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such as: Answering questions...
Customer service is the backbone of every business. Happy customers become loyal customers who return to your business for repeat purchases, lowering the cost of acquiring new customers and increasing revenue. In this article, we'll discuss what good customer service entails.
What is good customer service? Good customer service centers on forging genuine human connections. Great customer service marries the efficiency of artificial intelligence (AI) with the empathy of human agents, ensuring swift, seamless, and tailored support.
Good customer service means meeting customer needs and expectations consistently. This can lead to business growth — even when you’re not at your best. Our research finds that 88% of customers say good customer service makes them more likely to purchase again.
Explore the definition and benefits of good customer service, along with key practices and real-life examples. Learn about the importance of clear communication, empathy, problem-solving, and expertise.
Good customer service is a company-wide strategy to (1) eliminate the root causes of support, (2) honor a customer’s time, preferences, and humanity, as well as (3) sacrifice ourselves in the service of exceptional support.
Good customer service means building relationships with your customers. This can mean you have a rapid response time to service requests, respond to all customer feedback (positive or negative), have self-service help documents, and create a frictionless process for getting in touch with support.